1. General
This Privacy Policy describes how GL Factory FZC (the “Company”) collects, uses, stores, and protects personal data of users of the website gl-factory.ae.
By using the website, the user expressly consents to the collection and processing of personal data in accordance with this Privacy Policy.
2. Data We Collect
The Company may collect and process the following types of personal data:
- full name;
- contact details (phone number, email address);
- billing and delivery information;
- payment details (as provided by the user);
- account and transaction history;
- technical data (IP address, browser type, device information);
- cookies and usage data.
3. Purpose of Data Processing
Personal data is collected and processed for the following purposes:
- processing and fulfillment of orders;
- execution of cashback and referral payments;
- customer support and communication;
- improving website functionality and user experience;
- fraud prevention and security;
- compliance with legal and regulatory requirements in the UAE.
4. Legal Basis
The Company processes personal data based on:
- user consent;
- contractual necessity (order processing and payments);
- legal obligations under UAE law;
- legitimate business interests of the Company.
5. Data Sharing
The Company may share personal data with:
- payment service providers;
- logistics and delivery partners;
- IT and hosting service providers;
- regulatory authorities, if required by law.
The Company does not sell personal data to third parties.
6. Data Protection
The Company implements reasonable technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.
However, the Company shall not be liable for breaches caused by third-party systems beyond its control.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law.
8. User Rights
Users have the right to:
- request access to their personal data;
- request correction or deletion of data;
- withdraw consent (where applicable);
- request restriction of processing.
Requests can be submitted via the contact details below.
9. Cookies
The website uses cookies to improve user experience, analyze traffic, and support marketing activities. By using the website, the user consents to the use of cookies.
10. Amendments
The Company reserves the right to update this Privacy Policy at any time. Updated versions will be published on the website.
11. Contact Information
For any questions regarding this Privacy Policy, please contact:
GL Factory FZC
Email: info@glfactory.com